On January 14, 2015 RiverBend Medical Group was recertified and awarded Level 3 Recognition for all offices by the National Committee for Quality Assurance (NCQA) Physician Patient Connection®—Patient Centered Medical HomeTM Program. Recognition is awarded for Levels 1 through 3, with Level 3 being the highest level achievable.
NCQA (National Committee of Quality Assurance) reaccreditation is a tremendous achievement for our group and reaffirms our commitment to providing the highest quality of medical care in the state. The Medical Home designation denotes a focus on providing patients with the services and quality of care needed to meet the needs of a diverse population.
Follow this link to view your provider: Level 3 Medical Home
When we created RiverBend Medical Group, we envisioned a healthcare practice for the real world, where people are too busy to be sick or too sick to be chasing their doctor. Today RiverBend Medical Group is the largest group practice in the Pioneer Valley with 100 + providers, eight locations and multiple specialties. Thirty-seven years in business.
Even with all that history, all those questions answered, all that time spent connecting people with the approach to care that's right for them, we still are breaking new ground. RiverBend is proud to be among the first in the region to incorporate Electronic Medical Records (EMRs) into our practice.
By integrating scheduling, registration, and billing records with an in-depth medical record, everyone at RiverBend is able to do the job they need to do for each patient. Check-ups, screenings, follow-ups, and other important info is all tracked and brought to the attention of the caregiver who needs to know. Most importantly, EMRs free doctors from the paperwork associated with conventional patient records. This allows for more time for patient and doctor to discuss symptoms or treatment, with a computer in each exam room to provide all the background information needed to make the most informed choices.
We take great pride in the outstanding medical care we provide to adults, teens and children. Our doctors are board-certified and all of our other clinicians are highly credentialed. In addition to internists and pediatricians, we have specialists in pulmonology, cardiology, behavioral health, rheumatology, dermatology, obstetrics/gynecology, oncology, radiology, general surgery, gastroenterology, chiropractic and optometry. Our specialty services also include orthopedics, physiatry, podiatry, nuclear medicine, and a sleep medicine laboratory.
We give patients very easy access, with convenient locations in Chicopee, Westfield, Springfield, Agawam, and Wilbraham. We offer expanded office hours to better accommodate your busy life. Patients with urgent problems get advanced access: a same-day visit, in most cases, with their own primary care physician.
RiverBend Medical Group accepts most major insurance plans, including Blue Cross/Blue Shield, Harvard Pilgrim, Tufts Health Plan, United Health Care, Health New England and many others. For inpatient services, we use Mercy Medical Center and Baystate Medical Center.