The Patient Billing Department for inquiries regarding services performed at RiverBend Medical Group is available Monday through Thursday 8:00am to 7:00 pm, Friday 8:00am to 4:30pm, and Saturday 9:00am to 1:00pm at 1-844-278-1097
*If you have received a bill for medical services outside of RiverBend please contact the billing office located on that bill.
We accept Visa, MasterCard, Discover and personal checks. Credit/debit card payments can be made over the phone. Payments made by check returned for insufficient funds will incur a $25.00 returned check fee.
You can also pay your bill through MyChart. Visit MyChart and follow the prompts for a secure on line bill pay option
Frequently asked questions
What is a deductible?
The amount for which the insured (you) are responsible for paying before an insurance company will make payment. Please contact your insurance company if you are unsure of your deductible amount.
What is coinsurance?
This term usually translates into the insurance company paying a certain percentage of your health care bills while you pay the remaining percentage.
Why am I receiving a bill for a co-payment when I paid it at the time of the visit?
Our office does not have the specific co-payment details for all insurance plans. We do our best to collect the correct amount however your insurance company will determine if there is a balance due; once we receive that communication from them we will bill you for any remaining balance.
Why didn’t you collect a co-payment when I came in for a test or special procedure?
As there are many different and individualized coverage plans we rely on your insurance company to process your claim first. Once we receive your (EOB) Explanation of Benefits back from the insurance company we will bill you for any balance that you are responsible for.
What if I cannot afford to pay my balance in full?
If you are not able to pay your balance in full we offer affordable, interest free monthly payment plans. Contact us at 1-844-278-1097 for details.
If your account is forwarded to our Collection Agency for non-payment, you will incur an additional 20% collection fee.
Will my insurance coverage a yearly physical exam, annual GYN exam or routine eye exam?
Every plan is different, some cover one every year and some are covered every 2-3 years; to be safe and avoid receiving a bill for the full amount of any of these preventative visits please call the member services telephone # located on your insurance card.