Health Information Exchange (HIE)

What is a Health Information Exchange?

A Health Information Exchange (HIE) allows health care professionals to appropriately access and securely share your vital medical information electronically.

Why should I give consent?

Sharing your updated, electronic medical information with other providers enables medical providers to:

  • Access and confidentially share your vital medical history with participating specialists' offices, hospital and emergency rooms where you may be receiving care.
  • Provides a safer, more effective care tailored to your unique medical needs

This way your health care providers can work more efficiently together to treat your illness or injury.  For example, they would be able to see your recent test results and potentially avoid ordering the same test.

In a similar instance, your information will always be available to your participating providers and organizations, even if our office is closed.  This would be especially helpful if you are being treated after hours at an emergency room.

Who can access my information through a Health Information Exchange?

Your health information is available to participating providers and organizations (like hospitals and doctor offices).

Your health information through the health information exchange will not be used for the following purposes:

  • Employment
  • Insurance sales
  • Advertising and marketing

What information can be accessed via a Health Information Exchange?

As allowed by law and although not limited to the items below, some of the information that can be accessed through a health information exchange may include your:

  • Name
  • Address
  • Medication history
  • Test results
  • Treatment history
  • Health insurance information
  • Sensitive health information like domestic abuse, genetic test results, HIV test results, sexually transmitted infections and substance abuse.

Does RiverBend Medical Group participate in any Health Information Exchanges?

Yes, at this time RiverBend Medical Group Participates in the Pioneer Valley Information Exchange (PVIX), the Massachusetts Immunization Information System (MIIS) and the Massachusetts Health Information Highway (HIway).  For further information on these three health information exchanges please visit the links below.

  • Pioneer Valley Information Exchange (PVIX) -The PVIX is an electronic way for providers to access patient medical information without waiting for a phone call, fax, or paper records to be sent to their office. www.pvix.org
  • Massachusetts Health Information Highway (HIway) - The HIway is a secure statewide network that facilitates the transmission of healthcare data and health information among providers, hospitals and other healthcare entities. www.mass.gov/eohhs/gov/commissions-and-initiatives/masshiway/
  • Massachusetts Immunization Information System (MIIS) - The MIIS is a new statewide system to keep track of immunization records for you and your family. www.mass.gov/eohhs/gov/departments/dph/programs/id/immunization/miis/

How do I opt-in to participate in the Health Information Exchange?

If you have not yet opted-in, you can do so at your next visit at any RiverBend Medical Group reception desk.

If I have opted-in, can I opt out at any time?

Yes, you can do so by contact our Health Information Management Department at 1-413-796-6835 to opt out of PVIX or the HIway.  To opt-out of the MIIS you can directly contact the Massachusetts Immunization Program at 1-888-658-2850.



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